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Refund & Return Policy

Our primary goal is to make all of our customers 100% satisfied.

Important note: Please be advised that during this Covid-19 pandemic, the item's arrival is expected to be a bit later than usual.

The following return policy applies to general online purchases made through Pesosbay store.  

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

 

1 . What's your return policy?

Return Policy

We accept returns and exchanges of regular merchandise. PesosBay will process your return or exchange within five days of receipt. 

All product returns must be:

Unaltered in the original product packaging (for example: on original strand)

Accompanied by a copy of the original invoice 

With their original PesosBay label and packaging

 

Defective Products 

We accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with PesosBay service team for a advisable shipping method. 

Non-defective Products 

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused. 

Product in Large Quantities 

In the event that you return a large quantity of items for which you have received assort-able or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of goods without original packing.

How to Return Your Items

Due to the international service we provided, customers from different countries are required to ship returns to different warehouses. To ensure your online return is processed in a timely fashion, please contact PesosBay Customer Service department for a Return Authorization & Designated Warehouse. All products returned to PesosBay must be securely packaged in the proper shipping materials and reach PesosBay without damage and please note that the parcel is for "return products". 

Return Tips:

1). Please contact customer service at support@pesosbay.com Or via the phone number (201)-987-7914 to get the "return form", fill out all the information and send it along with the return items, Otherwise your return will not be processed and you will not get your refund.

2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.

3) . Declare the package as “Return Goods”, which will help you avoid customs fee.

4) . Please use local mail post to arrange the return. 

5) . Please arrange the return of the package and offer us the tracking number and tracking website with 5 days after get the Return Authorization & Designated Warehouse from our customer service. 

Refunds

Refund Method

You will receive a credit in the same form as your original payment: credit card, check, PayPal refund or a credit to your PesosBay account. If we are unable to process a credit to your credit card (expired, invalid or closed accounts), we will provide you with a credit to your account to be used on future purchases.

Refund Amount

Products in original, pristine condition is returnable for a full refund of the purchase price in the form of your original payment method.

Exchanges

Product exchanges can be accepted on Pesosbay.com. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you. 

Additional Information

If you have any further question, please feel free to Contact Us at support@pesosbay.com .

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.